It looks like Samsung’s $2,000 Galaxy Fold has got some serious screen issues built into it. According to many prominent US journalists who received the review units of this device, the screens of their devices are apparently unusable within 2 days of use. Mark Gurman of Bloomberg, Steve Kovach of CNBC, Dieter Bohn of The Verge and tech YouTuber Marques Brownlee – all have experienced serious troubles with their Galaxy Fold units, and they’re wondering whose fault it is (keep reading to figure out why).
Samsung Galaxy Fold Fiasco – Tweets
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
The first problem with super-flagship Galaxy Fold sits right there on the top of it. There’s a thin screen-protector type film on the screen of the device, just as it comes on the screens of any flagship device. In other flagships, we peel it off. But in the case of Samsung Galaxy Fold, the company has advised NOT to peel it off. Why? Well, because it’s NOT a screen protector. Yes – it’s something else, and it’s necessary for the flawless operation of Galaxy Fold. And that is why you’re not supposed to peel it off. Mark Gurman of Bloomberg and Marques Brownlee already made this mistake and you can see what happened to their device –
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Gurman and Brownlee may be accused of mistreating the device by peeling off its thin film (which is not mistreatment actually), but two other journalists have reported problems with the device without even doing anything to that film. Steve Kovach of CNBC and Dieter Bohn of The Verge said that their Samsung Galaxy Fold screens started having problems without any apparent reasons.
Samsung has issued a response stating that –
A limited number of early Galaxy Fold samples were provided to the media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
The Samsung Galaxy Fold is going to be shipped to its buyers next week, and we don’t know whether these problems will have any impact on the company’s shipping plans or not.
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